Fraud Investigation Specialist - Krazy mantra

Description

Initiate effective communications with customers, financial institutions, and cardholders as necessary for obtaining verification of information and handling chargeback Daily review and disposition of transactions flagged for investigation.


 


Daily processing and documenting chargeback Continuously monitor the status of incoming orders requiring investigation Utilize multiple internal email management applications to communicate with customers Identify, document, and communicate detected fraud trends, suspicious transaction characteristics and patterns Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends Work with customer service to address customer questions and concerns regarding an investigation.


 Manage and respond to escalations from internal and external parties with proper urgency and effective communication strict adherence to security protocol regarding company and customer data and related communications


 


Participate in ad hoc projects/ignments as necessary BASIC QUALIFICATIONS


High school diploma or equivalent              


2+ years of experience in Customer Service or Investigations Specialist role


1 year of experience relevant to risk management, fraud investigation, or financial analysis                 


 


Knowledge of credit card processing, payment fraud investigation, prevention techniques, and charge disputes preferred Exceptional communication skills, oral and written ability to clearly and concisely communicate in various situations, both internal and external Flexibility with full-time schedule, including shift ignments on weekends/evenings Strong internet research, Microsoft Office (including Excel) experience and overall .

PC skills PREFERRED QUALIFICATIONS Bachelor’s degree preferred Knowledge of credit card processing, payment fraud investigation, prevention techniques, and chargeback processing Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns.

Ability to work independently, reacts quickly, and solves problems, utilizing the available resources Self-disciplined, diligent, and proactive and detail oriented Ability to effectively manage time, and individually prioritize multiple tasks of competing priority.

More details

Name Description
Salary: 45000
Job Posted by: Company / Employeer
Type of Job: Full Time
Keyskills/Specilization: PC skills,Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns.
Experience: 5

Ad details

Ad ID : 6116
Shyamal Cross Road, Satellite, Ahmedabad-380015,, - 380009
102 Views

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Sneha shah (1)
79xxx xxxxx show
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Fraud Investigation Specialist - Krazy mantra

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